The indicator analyzes the digitization level of the e-services provided by various government agencies to citizens, residents, visitors, business sector and other government agencies.
It classifies government agencies into three categories based on their performance level in providing e-services:
: Its ratio is from 85% to 100% (Excellent performance).
Yellow category: Its ratio is from 60% to 84% (Average performance).
Red category: Its ratio is from 0% to 59% (Poor performance).