The UN started to apply this annual survey since 2001 for the member states reaching 193 states. However, the Survey has been executed every two years since 2008. Although there are many surveys measuring e-Government, the UN survey is one of the best and most accurate measures, upon which the participating states usually depend when forming policies and plans. This survey is a general measure about development of e-Government and it consist of three sectional indicators as follows:
The first indicator is about e-Services (OSI); where e-Services should pass four stages i.e. basic information services, advanced information services, transaction services and interactive services. Measuring each of the four stages depends on level of performance in addition to other related tools.
The second indicator focuses on telecommunications infrastructure (TII) ; in this indicator, measurement is based on five elements i.e. numbers of: mobile phones users, land-line phones users, internet users in addition to users of broadband services and wireless broadband services.
The third indicator is concerned with human capital (HCI) which is measured through four elements including eradication of illiteracy for adults, ratio of enrollment in education, expected years of education, and average years of education.
The last main indicator in the UN survey is about e-Participation (EPI) that is based on three levels as follows: e-Information, e-Consultation, and e-Decision-making. Source.
An illustration 1: progress of KSA in the UN e-Government Survey