Based on the achievements of the First Action Plan, Yesser developed the Second Action Plan 1433 – 1437 (2012 – 2016) in collaboration with government agencies, universities, private sector, and representatives of the general public, a consulting firm and international consultants. Communication with stakeholders started with Minister of Communications & IT, members of Yesser steering committee, Second Action Plan development advisory committee, members of which include IT chief executive officers in some government agencies, universities and representatives of the private sector. Stakeholders and the consultant team reviewed existing e-Government status and developed a strategic perspective for the future of e-Government in Saudi Arabia.
The Second Action Plan Development Approach
Communication was also made with representatives of government agencies through a workshop and discussion groups, in addition to the results of e-government customer satisfaction survey. Moreover, feedback from the private sector was received at a workshop attended by 50 representatives of consulting companies and IT project developers. Consideration has be given in this phase to engage Yesser staff in developing of the Second Action Plan. In addition to the above, this phase included 58 meetings and nearly 20 workshops and seminars through which most prominent information and ideas were compiled. Taken into consideration were feedbacks from various government agencies on the Second Action Plan draft that was sent to them for review.
Components of the Second Action Plan
- The Second Action Plan comprises a national vision, a set of values and four strategic themes:
- Build sustainable e-government workforce
- Improve the experience of the public in their interaction with government
- Develop a culture of collaboration and innovation
- Improve government efficiency
These four themes support a set of objectives that will be achieved through 46 initiatives that are dispersed in six work streams:
Human capital, communication and change management:
It the most important work stream. It ensures availability of leadership, communication and human resources for completing the Second Action Plan.
This work stream provides for boosting the three dimensions of the e-services: availability, maturity and utilization.
Shared National Applications:
This work stream provides for implementation and operation of national systems e.g. national databases, e-procurement system and other applications based on standard criteria and government practices.
This work stream provides for increasing and boosting the shared infrastructure
It provides for using IT & communication tools to support citizen participation in government processes including administration, service delivery and decision making
It is the context through which the e-Government Program operates - the leadership role, and Organizational Form of Yesser, the Governance and Funding model, and the regulations covering e-government.
This Figure shows components of the Second Action Plan including vision, the four strategic themes and the associated objectives expected to be achieved upon implementation of various initiatives within the six work streams, adopting values that help create coherent stable methodology while implementing the Second Action Plan. Success of e-government depends mainly on changing the culture of the community and government agencies’ staff rather than introducing of sophisticated technology solutions. Hence initiatives of human resources, communication, and change management in addition to institutional framework comprise the most important part of the plan and an essential element for successful implementation of the plan. Implementation of initiatives in the work streams of e-services, shared national applications, infrastructure and e-participation will result in reaping of e-Government benefits by citizens, expatriates and the private sector. E-Government cannot be implemented in isolation, but rather it is an outcome of joint collective efforts to meet a common national objective. It requires integration among government agencies in order to deliver better services to customers and to enhance efficiency of the government sector. Hence implementation of the Action Plan is a collective responsibility of all government agencies including “Yesser”. Each agency is expected to develop its vision and e-transformation plan. It should include its programs and projects within its operational plans that are developed in agreement with Ministry of Economy & Planning. Yesser’s Office of Strategy Management tracks government agencies’ initiatives and to what extent they have met each of the objectives. Yesser provides consulting services and support to the shared national infrastructure. Implementation of this Plan takes into consideration that it should be concerted and integrated to other national strategies (e.g. Development Plan, National Communications & IT plan, other relevant national plans) .
The figure shows the components of the Second Action Plan including vision, strategic themes,objectives and initiatives divided into workstreams
Vision and Values
Saudi Arabia e-Government vision provides for:
"Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels"
To ensure successful implementation of the Second National e-government Action Plan, each government agency should adopt this national vision as an approach for developing its own e-Government vision and action plan.
Adopting and deployment “ a set of directive values” helps create a consistent and coherent approach for implementing the second action plan, specially, there is a wide range of individuals who will contribute to implementation of the e-Government action plans in various government agencies in addition to suppliers in the ICT industry. Hopefully each government agency adopts and practices these values in its respective vision and action plan. The following figure shows these values that support all projects of the e-Government and those of government agencies and vendors’.
Critical Factors for Success of Second Action Plan:
- There are three elements crucial to the successful implementation of the action plan:
- The implementation of improved human capital and communications practices.
- The leadership of e-government by government agencies.
- The regular measurement of progress.
On the other hand, analyzing existing e-Government status in Saudi Arabia and examining outsider reports like UN evaluations suggest that the human resources, communication and change management is the most important work stream of the second action plan. Success of the plan depends mainly on investment in initiatives of this work stream. There is a pressing need to identify ways to increase the number of qualified individuals who possess necessary expertise and skills to lead implementation of the e-Government in Saudi Arabia.
It is crucial to the successful implementation of the plan that each government agency should take the initiative of implementing the e-Government. They should perform e-Government services, use shared infrastructure and communicate with employees and citizens.
The e-Government committee that has been established in each government agency has a major role to play as described below:
- Developing a Vision and action plan to support the Second Action Plan.
- Publishing a roadmap of e-services, and advising progress on the timeline for implementing the Second Action Plan to OSM in Yesser on a quarterly basis.
- Developing plans for communication to employees, learning and capacity building, and leadership development in their agency.
- Ensuring e-Government development is in accordance with Council of Ministers Resolution No. (40) dated 27/2/1427 H and standards published by Yesser.
- Creating a risk management plan for e-government within the agency.
- Participating in collaborative and joint initiative with other agencies within the sector or with Yesser when involved in National Applications.
- To be the initiator and the leaders for implementation within the agency and within a sector when required.
Measurement of progress – The Office of Strategy Management (OSM)
In order to track progress of the second action plan, an office of strategy management has been established within Yesser. This office realized the importance of coordination between government agencies and the importance of exchange of expertise.
The roles of OSM include the following:
- Maintain oversight of progress based on reports by project managers and aggregate the results into dashboard report.
- Develop indicators for tracking progress against strategic objectives.
- Maintain relationships with sectoral strategies, and track their alignment with the national strategic objectives.
- Assess the alignment of e-government strategies prepared by agencies with the National Vision and Second Action Plan.
- Develop risk mitigation approaches and maintain the risk register.
- Prepare the Yesser report to the steering Committee each quarter on progress against milestones, Strategic Objectives, and risk management.
On the other hand, OSM will build capacity to undertake these roles across all the initiatives in the Second Action Plan, covering both Yesser projects and e-government projects undertaken by agencies.
Saudi e-Government Strategy Map
Second National e-Government Action Plan(2012-2016)