Strategies & Regulations

Customers satisfaction survey

 
Implementing a survey on e-Government customer satisfaction indicators in Saudi Arabia 2012-2013.
 

Project Scope:

Project Scope covers two main components:
Government/Citizens (G2C)
Government/Business (G2B)
 

Themes:

Awareness
Usage
Satisfaction
Trust
 

Sample size: 

Government/Business (G2B) 1500 Respondents      
 

Coverage:

Males and females had been covered (citizens and residents) in the age group between 15 and 65 years old.
 

Geographical distribution: 

All the administrative regions in Saudi Arabia were covered:
Riyadh - Makkah - Jeddah - Dammam - Al-Qaseem - AlMadina - Asir
 - Najran - Jazan - Jouf - Arar - Hail - Tabuk
 ​

Results:

Themes Individuals Companies
Awareness 84% 89%
Usage 69% 83%
Satisfaction 65% 71%
Trust 66% 71%