Initiatives & Products

Government Services Observatory



With reference to rule and regulations of the e-Government issued in accordance with Council of Ministers Resolution no. 40 dated 27/2/1427H, and the regulation no. (9) , each Government Agency should specify the services offered and the requirements to get such services in addition to formulating the approved applications forms in an electronic format as per a guiding mechanism determined by the e-Government Program (Yesser).

Accordingly, (Yesser) Program has set up the Government Services Observatory which enables government agencies to specify their services and set the suitable plans to transfer such services into e-Government along with raising their electronic maturity. The government agencies are then required to avail information about such services to be published on the National e-Government Portal (saudi) In this regard, each government agency is completely responsible for accuracy and trustworthiness of data  uploaded to the Observatory in addition to regularly updating  such data. 

Objectives of the Government Services Observatory: 

The Observatory is a tool to specify Services and their electronic maturity. Accordingly, it is envisioned to:

  • Implement the Council of Ministers Resolution no. 40 dated 27/2/1427H and the regulations thereof dedicated to implementation of e-Government.
  • Achieve the objectives of the e-Government Second Action Plan (2012-2016) in Saudi Arabia relating to e-Services.
  • Making sure that each Government Agency is responsible for implementing its e-Services, setting suitable plans to transfer its services into e-Government and raising such e-Services maturity.
  • Helping beneficiaries (audience) to easily access and use e-Services.
  • Reinforcing the concept of institutional work.
  • Raising level of transparency relating to government agencies procedures
  • Evaluating level of advancement achieved by government agencies with reference to e-Services as per accurate and right data and information that are checked and verified by the government agencies themselves.
  • Complying with world trends relating to the evaluation of e-government in different countries worldwide.

Procedures to check and publish government services: 

The process of checking and publishing government services depends on 4 steps as follow:

  • Checking and counting government services: In this stage, each government agency is to check and count all services (e-Services and non-eServices) through the Government Services Observatory. All data and information about services should be completed including (name, description, type…etc).
  • Checking and verification: In this stage, a list of services is sent through the observatory to Yesser e-Government to be checked and verified while suggestions are submitted to government agencies regarding priorities of executing e-Services and compliance with the e-Government Second Action Plan in addition to setting agreement with government agencies about plans to implement such services.
  • Specifying priorities: After services are checked and verified, the observatory automatically specifies priorities of services as per standards that are previously defined. Such standards are meant to specify the most important services which need the utmost attention to be paid by both the government agency and Yesser so as to be transferred to e-Services with its maturity increased. 
  • Publishing government services: After checking the list of services, the observatory automatically publishes information of such services on the National e-Government Portal (Saudi) .

Standards of services priorities: 

After checking services, the Observatory automatically specifies priorities. This depends on implementing a set of standards with different weights concerned with efficacy and readiness. Here efficacy means the level of importance relating to the service and effect on beneficiaries, while readiness is dedicated to measure how ready the government agency is to implement the e-Services and increase electronic maturity. The objectives behind such standards is specify the services with most importance and readiness to pay attention of both the government agency and Yesser to transfer such services to e-Government as per a certain plan. 

For more information about priorities standards, a guiding manual can be downloaded with reference to checking and publishing government services by clicking Here.