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Best Practices..E-government Transactions' Methodologies & Handbooks
E-government Transactions' Methodologies & Handbooks
Best Practices aims at disseminating knowledge of information technology and building up an IT community. This will take place through a series of publications in the form of handbooks, and guiding methodologies, on the best practices, and the learned lessons. This publication activity will be subject to certain criteria, methodologies, and clear frameworks, and will be presented in a simple and easy format for the benefit of government agencies' employees.
The publications will be available in the form of documents in Arabic and English, and will undergo a constant process of updating and change. Your suggestions and comments on these documents will help to improve and update their contents.
This series covers handbooks and methodologies that throw light on e-Government transactions and related aspects. It will also act as a guide for implementation of e-Government transactions' projects, undertaken by the government agencies.
The indicated documents are as follows:
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e-Government guidelines manual for government agencies
This guide contains useful tips and instructions taken from best practices on
application of e-Government transactions concept. It also deals with the methodology
of design and implementation of e-Government transactions projects. Additionally,
it covers lessons learned from experiences of others, and the factors that contribute
to success of e-Government projects and initiatives.
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Download Booklet
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E-Readiness assessment methodology for government organizations
The document is designed to suggest steps and Mechanisms on how to evaluate
the technological readiness level of a government agency. The evaluation covers
a number of issues related to the organizational structure, framework - infrastructure
- procedures and the regulations in force. Such evaluation would assist in verifying
the present situation in terms of available technology the agency is using. This
way, capability of such government agency to adopt e-Government transactions projects,
can be readily identified.
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Download Booklet
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Business Process redesign methodology
Redesign of procedures can be done on four stages:
- Document present procedure.
- Identify prospective procedure.
- Analyze the gap between the two.
- Design an implementation plan.
The document accounts for every stage, with examples and samples illustrations,
taken form best practices in the field.
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Download Booklet
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Communications Plan
The document explains how to develop a successful communications plan on e-Government
initiatives. The goal is to keep in touch with relevant parties in terms of achievements,
initiatives, and work progress on e-Government projects. This will ensure effective
and ongoing participation of these parties, and help avail of their views, and comments,
and make use of them promptly and effectively.
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Risk Management Plan
The report describes the mechanism of managing and averting risks in e-Government
transactions projects. It also covers the scope of risk management, and the training
recommended to conduct for the staff in-charge. The report also explains the components
of risk management and the factors that make it succeed.
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Change Management Strategy
The document compiles a set of the best practices in the subject of change management
in the organizations. It also covers several topics in connection with change management,
namely: change motives; change obstacles; change tools, change areas; change methods,
etc.
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Guidelines for design and management for Public Sector websites
The document presents relevant instructional information on best practices in developing
and administering websites. It is crucial for every government agency to be present
on the Internet no matter how elaborate is this presence. For a website to succeed,
it must be easy to construct and user-friendly.
The optimum use of this document should help government agencies to produce
quality websites.
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