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 7th Measurement


 This present measurement represents the seventh round. It is a transitional phase for government agencies that completed the second phase of measurement i.e. “Availability” phase. These agencies will be measured for “Excellence & enhancement” phase while other agencies will proceed in the third phase of “Excellence & enhancement” as was the case with the Sixth measurement. However, the measurement mechanism is different. More themes are added and some questions are reformulated in the questionnaire. The 7th Measurement targets the performance of 162 government agencies for the year 1436/1437 H (2016).​


Measurement objectives​

Since only one e-Government transition phase is involved under this measurement which covers agencies that have shifted to the “Excellence & Enhancement” phase, the measurement will be based on one framework in order to meet the following objectives:
1-Efficient establishing and systematic organization of the e-Government transition management through proper management and planning, formation of e-Government committee in each agency and developing of e-transition strategic and executive plans.
2-Dissemination  of service delivery culture
Give more attention to customers and all users from inside and outside the agency. Make the service customer oriented starting from identification of procedure, service requirements and up to continuous improvement and measurement of customer satisfaction
3.Development of business procedure
Documentation, simplification, improvement and publishing of government services delivery procedure 
4.Development of resources and knowledge level
Improve resources skills and awareness of the significance of the e-Government transition while improving knowledge level to accelerate the transition process and improve efficiency of resources involved in service delivery
5.Effective website
A portal shall be available for users to access the services at any time.
6.Multiple service delivery channels
All segments of customers can use more than one channel to access the services taking into consideration variable skills of various customers.
7.Protection of information security and privacy
It is imperative to ensure safe delivery and exchange information and elimination of unauthorized access and ensure security policies are in place in each government agency.
8.Accurate databases and information are regularly updated:
Accurate information supports decision-making process and produces factual perspectives and accurate future forecasts.
9.Standardization and integration of data in government agencies:
Eliminates duplication of data in various databases within the agency and data shared with other agencies.
10.Electronic maintaining and archiving of data
11.High quality e-services:
Ensure easily accessible high quality e-services that meet user needs.
12.Pioneering e-Government transition:
Facilitates prediction of government agencies’ future trends and plans.
13.Involvement of the e-Government committee:
Developing of e-Government transition plans. Identify requirements and oversee implementation
14.Reinforcement of transparency and encouraging e-participation.
Communicate with users in order to support participation of people in the public issues through social media etc… and adopt open data concept.

Measurement Framework

1-Structure perspective:
  • Infrastructure.
  • Integration structure.
  • Service providers.
  • Customers.
3-Management perspective:
  • Basic requirements.
  • Security requirement.

Measurement mechanism

 The same mechanism of the previous measurements will be used with respect to identification of indexes and assigning of weights for the “Excellence & Enhancement” phase. As was the case in last year, an academic professional team will work under supervision of Yesser and participates in the 7th Measurement starting from developing the measurement methodology and indexes up to field visits to inspect collection of the measurement data for more accuracy of data and the ensued results. Carefully selected from various Saudi universities with e-government background, the team will contribute to maximum accuracy of data collection, decision making and future trends as an effective tool on which Yesser transition policies will be established. Implementation of this general framework is expected to continue to the next year to ensure gradual progress of government agencies towards availability and enhancement of services delivered to other government agencies, private sector and individuals.

 7th Measure​ment mechanism & indexes

 As explained in the measurement methodology with respect to the perspectives and themes of each phase, a strategic objective is identified for each theme. Measurement indexes are established based on these objectives. They are formulated into (42) questions in the questionnaire section for the “Excellence & enhancement” phase of the 7th Measurement. The following tables show weights of the main perspectives and associated themes according to priority of each perspective and priorities of the “Excellence & enhancement” phase.

              Table (1-01): Perspectives, main and sub-themes of the 7th Measurement – “Excellence & enhancement” phase

Measurement form​
Since the 7th Measurement involves “Excellence & enhancement” phase, the following items are developed:
  • Excellence & enhancement phase
Response to the questionnaire is required for this phase in which all government agencies are involved. Before responding to the questionnaire, each agency should make e-registration in order to review and complete the form online.


  Yesser conducted a workshop on e-Government transition measurement on Tuesday 26 Dul Haj 1437 H (27 Sep 2016). 
Invitations targeting CIO’s, e-Government committee members and the team responsible for responding to the measurement form were sent to 162 government agencies. All details of the measurement methodology and form preparation mechanism will be explained.

Note: At present, the link contains the fifth section of the 7th Measurement questionnaire. The link will be updated with the entire questionnaire after the workshop.​


7th Measurement