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 E-government Transactions' Methodologies & Handbooks

Best Practices aims at disseminating knowledge of information technology and building up an IT community. This will take place through a series of publications in the form of handbooks, and guiding methodologies, on the best practices, and the learned lessons. This publication activity will be subject to certain criteria, methodologies, and clear frameworks, and will be presented in a simple and easy format for the benefit of government agencies' employees.

The publications will be available in the form of documents in Arabic and English, and will undergo a constant process of updating and change. Your suggestions and comments on these documents will help to improve and update their contents.

This series covers handbooks and methodologies that throw light on e-Government transactions and related aspects. It will also act as a guide for implementation of e-Government transactions' projects, undertaken by the government agencies.

The indicated documents are as follows:

Guidelines for design and management for Public Sector websites

The document presents relevant instructional information on best practices in developing and administering websites. It is crucial for every government agency to be present on the Internet no matter how elaborate is this presence. For a website to succeed, it must be easy to construct and user-friendly. The optimum use of this document should help government agencies to produce quality websites.
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Change Management Strategy

The document compiles a set of the best practices in the subject of change management in the organizations. It also covers several topics in connection with change management, namely: change motives; change obstacles; change tools, change areas; change methods, etc.
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Risk Management Plan

The report describes the mechanism of managing and averting risks in e-Government transactions projects. It also covers the scope of risk management, and the training recommended to conduct for the staff in-charge. The report also explains the components of risk management and the factors that make it succeed.
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Communications Plan

The document explains how to develop a successful communications plan on e-Government initiatives. The goal is to keep in touch with relevant parties in terms of achievements, initiatives, and work progress on e-Government projects. This will ensure effective and ongoing participation of these parties, and help avail of their views, and comments, and make use of them promptly and effectively.
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Business Process redesign methodology

Redesign of procedures can be done on four stages: 1.Document present procedure. 2.Identify prospective procedure. 3.Analyze the gap between the two. 4.Design an implementation plan. The document accounts for every stage, with examples and samples illustrations, taken form best practices in the field.
Downloads: Download Booklet       Download Presentation      

E-Readiness assessment methodology for government organizations

The document is designed to suggest steps and Mechanisms on how to evaluate the technological readiness level of a government agency. The evaluation covers a number of issues related to the organizational structure, framework - infrastructure - procedures and the regulations in force. Such evaluation would assist in verifying the present situation in terms of available technology the agency is using. This way, capability of such government agency to adopt e-Government transactions projects, can be readily identified.
Downloads: Download Presentation       Download Booklet      

e-Government guidelines manual for government agencies

This guide contains useful tips and instructions taken from best practices on application of e-Government transactions concept. It also deals with the methodology of design and implementation of e-Government transactions projects. Additionally, it covers lessons learned from experiences of others, and the factors that contribute to success of e-Government projects and initiatives.
Downloads: Download Booklet       Download Presentation      
E-government Transactions' Methodologies & Handbooks