This represents the third edition of Measurement that is considered a Transformational stage for some Government Entities which finalized the requirements of the first of Measurement related to construction. This third Measurement is to be carried out regarding availability and development of eServices, while the remaining Government Entities will stay within the First stage of Construction. Like the second stage of Measurement, the third Measurement is to be carried out through adding some perspectives and restructuring some questions within the questionnaire with a more focus on perspective of eServices.

Framework of Measurement:

After covering two stages of e-Government Transformation during the two previous Measurements including a group of Entities at the construction stage and another group that moved to the stage of availability and development of eServices, this third Measurement has been based upon two frameworks for both Measurements as follows:

• Perspective of Institutional Organization of e-Government: this perspective focuses on several pivots related to the administrative and institutional organization of e-Government within each Entity. It represents the main motivator for e-Government and all related policies and procedures. This perspective consists of the following pivots:
1. Management and Planning .
2. Policies and Procedures.
3. Training and development.
• Technological infrastructure Perspective: this includes various pivots related to technological aspects and how they are utilized in e-Government as follows:
1. Electronic portal/Website.
2. Exploitation of Technology.
3. Communication channel.
4. Internal communications.
5. Private Sector Participation.
• Information Environment perspective: this tackles the aspects related to information and data and how to protect them in addition to programs dedicated for update, integration and ensuring accuracy. This perspective includes the following:
1. Security of Information.
2. Saving and archiving.
3. update
4. unification and Integration.
5. Focus on customers
• e-Services Perspective: it focuses on the number of e-Services offered by the Government Entity with special attention to availability and quality. This includes the following:
1. availability of services for customers (individuals, business, Government sector).
2. Quality of services offered.

Diagram (): framework of third Measurement (construction stage)



On the other hand, the second framework includes a special methodology for a group of Entities which have moved to the stage of availability, including more perspectives and subsidiary pivots as follows:

• Perspective of influence:
1. Adopting the concept of availing eServices.
2. Channels.
3. Customers' satisfaction.
• Perspective of Automation:
1. Private sector's participation.
2. Security of information.
3. Internal communication.
4. Electronic portal/ website.
5. Update.
• Perspective of services:
1. Leadership.
2. Work plan.
3. Quality of service.
4. Traditional services.
5. E-Services.

Each perspective has detailed points upon which Measurement indicators were built for this stage as indicated by the following diagram:



Methodology of Measurement:

The same methodology used at both the first and second Measurements will be followed at the third Measurement when defining indicators and specifying their weights for the stages of construction and e-Services availability as well. However, this year, there will be a participant involved who will avail specialized teams to make field visits during collecting data related to Measurement. This will consequently ensure accuracy of such data and its results. Being non-profitable specialized organization, this participant is represented by the Center for Communications and IT Research at Institute of researches of King Fahd university for Petroleum and Minerals. The program has sought to collect data with more accuracy supported by specialized academicians who will contribute in decision-making and specifying future tendencies. Regarded as an effective tool upon which policies of the Program and the Saudi e-Government Transformation are based, such framework is expected to last for the second two years helping the Government Entities to advance with reasonable steps towards availing e-Services for the other Entities, Private Sector and individual customers (citizens, residents and visitors).

The Measurement Model:

As the third Measurement deals with the two stages of construction and availability, two different questionnaires were developed for each stage, where filling the questionnaire is relevantly linked with stage related to the Entity. Prior to filling the questionnaire form, each Entity should firstly register electronically, then it can be informed about its relevant form to be online filled, and all information concerning workshop and field visits will be illustrated on the following link: etransformation.yesser.gov.sa

The workshop:

The e-Government program "Yesser" will organize a workshop on the Measurement of e-Government Transformation on Tuesday 28 Rabea 2 1431H corresponding 13th of April 2010. Invitations were sent to 166 Government Entities targeting heads and coordinators of e-Government Committees in addition to IT Departments Managers at these Entities. The Workshop is envisioned to throw light on the third Measurement methodology and indicators in reference to the two stages of construction and availability. It is planned also to clarify any queries concerning how to answer the questionnaire questions. The program will point out the methods of analysis, measurement and questionnaire related to Entities included within this Measurement. The said workshop will be held at Riyadh Marriot hotel Makarem Hall lasting for a full day starting from 8.30 AM till 3.00 PM.

For more information

The work team at e-Government Transformation is pleased to get fruitful opinion, suggestions and notes about the Measurement. Contacts can be made through: phone no: 014522316, or by email on: kpi@yesser.gov.sa