This Measurement came to complete what the first Measurement starts in reference to the same stage which is about construction, but with a more concentration on additional parts and more details according to the requirements and objectives that emerged during this phase to support the e-Transformation Mission. This second Measurement was implemented in the year 1428-1429H (2008/2009) including 148 Entities to be contacted and with only 117 of them responding.
Yesser Program followed the same methodology and strategy of measurement but added some subsidiary pivots for each Perspective including the following:
According to the Measurement methodology of each of the previously mentioned perspectives, a strategic objective for each perspective was designated. Based upon those objectives, Measurement indicators were specified, and consequently 50 questions for the first stage Measurement were determined. That was related to stage of constructing an e-Government which was also covered by the second Measurement. The following steps indicate how the Measurement methodology has been achieved:
Table (1): Main perspectives and subsidiary pivots of Measurement
The previous table points out that there are certain indicators included in more than one Pivot, as such indicators are strongly related to such pivots but they are still differently evaluated and weighed for each pivot. It is worth mentioning that a certain weight was designated for each of the four perspectives according to its importance and priority of implementation in this stage, and this applies also on the subsidiary pivots and indicators related to each perspective.
Table (2): weights of Main perspectives of Measurement
Table (3): weights of subsidiary pivots of Measurement
Table (4): levels of achievement in the second Measurement
The targeted value of this stage starts from 60.10% indicating that the Entity has achieved a qualified achievement for the stage of availability, or that its status is within the level about to be launched to availability stage. In the two cases, the Entity will move for the next stage that is about availability of e-Services. On the other hand, Entities achieving less than this percentage, whether they are within the continuous or least achievements levels, will remain in their stages till they achieve the targeted values.
This contains 50 questions related to objectives and perspectives of this stage, and a copy of these questions can be downloaded through the following link: (press here, ) provided that the form is in PDF format requiring the program (Adobe Reader 8.1.2) to be downloaded. For downloading this program press here. ( press here. )
The e-Government Program "Yesser" organized the first workshop about the e-Government Transformation on Monday, 12 Jumadah 2, 1429H corresponding to 16th of June 2008 which was attended by more than 150 participants and representatives from 83 Entities from different Government Sectors. That workshop was planned to throw light on measurement indicators used during the second stage of the measurement to answer any queries of how to answer the model questions. The Program held another workshop for females hosted by Princess Nourah Bint Abdulrahman University for girls and attended by more than 35 participant from the University and other participants from Electricity & Co-generation Regulatory Authority.
Indicator of Transformation for Entities included within the Measurement:
Reviewing the data of the Government Entities included in the Measurement reaching 117 Entities of 148 that were contacted for participation, and after analyzing such results in accordance with the Methodology of Measurement; Government Entities were classified into four groups according to each Entity's achievement, the following notices emerged as follows:
The following diagram indicates percentages achieved by Government Entities divided according to achievements:
Diagram (2): percentages of achievements of Entities included within the Measurement.
Accordingly, there is a group of all Government Entities (39.19 of all Entities) that passed the first stage and moved to the second one which is related to availability of e-services within the e-Government applications stages. This indicates an obvious progress compared to the First Measurement.
Calculating the overall indicator of e-Transformation of all Entities included within the Measurement at the First stage that was about Construction, the averaged achievement of e-Transformation of Government Entities has been about 59.89%. Analyzing this average, an obvious progress has been indicated for all perspectives compared to the first Measurement except for the overall result for Information Environment Perspective which has lagged minimally behind. Generally speaking, progress percentages varied for perspectives. As for percentage of the Information Environment, it comes 64.49%, while that of eServices offered to customers has progressed more than that of the First Measurement but it is still low indicating the percentage of (31.08%). In the technological perspective which reflects how widely-used the latest technologies are at Entities, how many communications channels with stakeholders are, and finally how effective the Entity's website is, its percentage is 71.60% indicating some more progress than that of the First Measurement.
On the other hand, the Institutional Organization of e-Government indicates an achievement of (65.35%) which has been more improved being compared to the First Measurement. However, there are still more ambitions for higher progress in this Perspective which represents a basic pillar for the first stages of e-Government Applications at Government Entities. This normally required a transparently clear administrative organization for supervising over plans and procedures related to e-Government application within all entities. Such a clear administrative organization ensures continuity of plans and follow-up to achieve objectives and overcome any challenges that may hinder execution of projects.
The following table and diagram show this through a digital diagraphs for each perspective:
Table (3): percentages of achievement for Measurement Framework Perspectives for Entities included:
Diagram (3): percentages of achievement for Measurement Framework Perspectives for Entities included:
The following table shows details of performance for subsidiary pivots:
Diagram (7): details of performance for subsidiary pivots
Looking at the subsidiary pivots indicator for each Perspective shown in the above table, low percentage is clear in the pivot about policies and procedures related to documenting and improving administrative process and procedures of providing services. This low percentage of policies and procedures comes within the orange area with a percentage of 39.32%. As the pivot about the number of services currently available and their quality comes also within the orange area with a percentage of (31.56%) for availability and (30.27%) or quality, this requires greater attention to be paid by Entities. Additionally, the remaining pivots distributed among other perspectives, they come within the yellow area with an achievement ranging between 40.1% to 83.09% where Entities can achieve higher performance if more attention is paid to accelerate relevant procedures. Finally, the organizational structure of Entities comes within the green area with a high achievement percentage of (90.03%).
This section comes to show, with more details, the e-Transformation and Achievement Percentage all over each group of Entities included within the Measurement according to the classification followed. Such Entities are shown with two classifications, the first one is done as per type of administrative structure, while the other depends on services offered by such Entities.
The following table and diagram show a list of such groups and percentages of e-Transformation Achievement. It's observed that Diwans and Presidencies have higher performance compared to other groups that appear within the yellow area with different, yet, near percentages of achievement and Transformation.
Diagram (8): Percentage of e-Transformation for groups included within the Measurement (as per administrative Structure )
If such results are reviewed with a different view being classified according to services offered, a progress will be obvious in the achievements of Hajj, Foreign Affairs, Tourism sectors in addition to sectors of Legislations and Controls, Information and Communications Technology, Financing and Investment, Labor, Environment and Social Affairs, and finally the sector of Trade & Importation. As a result, such groups come within the orange area.
The following table and diagram show a list of such groups and percentages of achievement and Transformation, after being classified as per services.
Table (16) percentage of achievement of Transformation of groups included in the Measurement (classified as per services):
Diagram (9):percentage of achievement of Transformation of groups included in the Measurement (classified as per services):
The following tables indicate number of Government Entities according to achievements during the First and Second Measurements and their percentages:
Diagram (10): comparing percentage of achievement of the First Measurement with that of the second:
Diagram (11): percentage of achievement of Government Entities participating in the first Measurement:
Diagram (12): percentage of achievement of Government Entities participating in the second Measurement:
Comparing percentage of overall achievement of Entities as per classifications: Table (13):Comparing percentages of overall achievement of Entities as per their administrative classifications:
Diagram(): Comparing percentage of overall achievement of Entities as per their administrative classifications:
Diagram(): Comparing percentage of overall achievement of Entities as per their service classifications:
