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 Customers’ satisfaction survey
 
Implementing a survey on e-Government customer satisfaction indicators in Saudi Arabia.
 

Project Scope:

Project Scope covers two main components:
Government/Citizens (G2C)
Government/Business (G2B)
 

Themes:

Awareness
Usage
Satisfaction
Trust
 

Sample size: 

 Government/Citizens (G2C) 5000 Respondents
Government/Business (G2B) 500 Respondents
 

Coverage:

Males and females had been covered (citizens and residents) in the age group between 15 and 65 years old.
 

Geographical distribution: 

All the administrative regions in Saudi Arabia were covered:
Riyadh - Makkah - Jeddah - Dammam - Al-Qaseem - AlMadina - Asir
– Albaha - Najran - Jazan - Jouf - Arar - Hail - Tabuk
 ​

Results:

Themes Individuals Companies
Awareness 82% 78%
Usage 58% 66%
Satisfaction 55% 46%
Trust 92% 92%
Customers’ satisfaction survey