Customers’ satisfaction survey

Implementing a survey on e-Government customer satisfaction indicators in Saudi Arabia.

Project Scope:

Project Scope covers two main components:
Government/Citizens (G2C)
Government/Business (G2B)

Themes:

Awareness
Usage
Satisfaction
Trust

Sample size:

Government/Citizens (G2C) 5000 Respondents
Government/Business (G2B) 500 Respondents

Coverage:

Males and females had been covered (citizens and residents) in the age group between 15 and 65 years old.

Geographical distribution:

All the administrative regions in Saudi Arabia were covered:
Riyadh - Makkah - Jeddah - Dammam - Al-Qaseem - AlMadina - Asir
– Albaha - Najran - Jazan - Jouf - Arar - Hail - Tabuk

Results:

Themes	Individuals	Companies
Awareness	82%	78%
Usage	58%	66%
Satisfaction	55%	46%
Trust	92%	92%

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